Customer Service Representative, 12 Month Fixed Term Contract
Join to apply for the Customer Service Representative, 12 Month Fixed Term Contract role at MUFG Pension & Market Services.
Overview
This role is responsible for dealing with emails and telephone calls made by investors/clients in a timely manner adhering to regulations.
Key Accountabilities and Main Responsibilities
* You will be handling our customer enquiries via telephone, email and letter, providing a great customer experience.
* The role will require you to meet our customer expectations by providing a market leading customer centric service that builds excellent relationships.
* Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
* Achieve high standards of quality, efficiency, and productivity.
* Build and maintain relationships through the delivery of customer requests within set standards.
* Take personal responsibility for meeting deadlines and resolving customer concerns.
* Demonstrate adherence to customer focus and conduct policy.
* Demonstrate flexibility and collaboration towards meeting customer and business needs.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
* Customer centric mindset and experience of working in customer service / administration.
* Ability to work to a high level of accuracy and deliver the best customer service.
* Demonstrate a flexible approach towards changing business needs.
* Professional attitude.
* Good IT skills.
* Good standard of education - Maths and English GCSE grade C+
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Pension Funds
#J-18808-Ljbffr