Debt Recoveries & Collections Manager
Location: London
Salary: 80 -120k (subject to experience)
Type: Permanent, Full-Time (3/2 Hybrid)
Industry: Private Banking
We are working with a respected private bank renowned for its personalised approach to high-net-worth clients and tailored mortgage solutions, including both residential and buy-to-let lending.
As part of continued growth and a commitment to robust credit management, we are seeking an experienced Debt Recoveries & Collections Manager to join their team.
This is a key hire for the business and will play a pivotal role in managing recovery strategies across a complex mortgage book, engaging with legal partners, and ensuring full regulatory compliance.
The Role:
As Debt Recoveries & Collections Manager, you will be responsible for leading and executing recovery activities across delinquent mortgage and buy-to-let accounts. You will work closely with solicitors, asset managers, and internal stakeholders to ensure recoveries are handled professionally, efficiently, and in line with regulatory standards.
Key Responsibilities:
* Manage a portfolio of distressed mortgage and buy-to-let cases through the full recovery lifecycle.
* Instruct and liaise with solicitors and third-party service providers, including receivers and asset managers.
* Ensure full adherence to regulatory requirements (including FCA, PRA, and GDPR) and internal compliance policies.
* Support litigation and enforcement action where appropriate, maintaining accurate documentation and case progression.
* Produce and analyse MI reports to track performance, trends, and case outcomes.
* Provide insights and recommendations to senior management on portfolio risk and recovery strategies.
* Work collaboratively with Risk, Credit, and Legal teams on complex or sensitive matters.
Ideal Candidate Profile:
* Demonstrable experience in debt recoveries and collections, ideally within the private banking, mortgage lending, or buy-to-let space.
* Strong working knowledge of UK legal and regulatory frameworks relating to debt recovery, repossession, and litigation.
* Confident managing solicitor relationships and comfortable overseeing legal processes.
* Commercially astute with the ability to balance client care and business outcomes.
* Exceptional attention to detail, organisational skills, and a proactive mindset.
* Excellent communication and stakeholder engagement skills.
What’s on Offer:
* A rare opportunity to join a highly regarded private bank with a stable, values-led culture.
* Exposure to high-quality work and complex, interesting cases.
* Competitive salary and benefits package.
* Long-term career prospects and support for personal development.