ABOUT YOU
You are a fantastic communicator who is very organised with high attention to detail. You are customer-focused and resilient.
* Ability to adapt training and feedback to different backgrounds and personalities to ensure it is received positively.
* Self-driven and able to raise standards of quality and productivity when required.
* Resourceful and highly independent.
Experience as an OOH's Emergency Helpline Operator is essential. You will be delivering training to office-based and remote workers. Experience in supporting or mentoring colleagues would be advantageous. Familiarity with Learning Management System (LMS) software and delivering training remotely would be great.
THE ROLE
Be a key part of the L&D and OOH's Team, working together on best practices and leveraging all the capabilities we have across telecare. Work to agreed prioritization from the Leads and deliver the learning solutions the Group needs at that time.
Main responsibilities
* Work with the learning coordinators and champions to bring consistency and best practices while leveraging each other's capabilities.
* Observe calls as part of an agreed plan to assist with any training needs, taking responsibility for calls you are supporting during trainee observations.
* Deliver a consistent onboarding journey for employees.
* Mentor new starters to help their transition, remaining current with your knowledge of call handling procedures, and periodically live call handling to instill this and support further improvements across business functions.
* Contribute towards the implementation of the e-learning platform and ensure its use in day-to-day learning.
* Personally learn more about the Group functions and assist in the ‘one team’ approach.
READY TO APPLY
If you are interested in this role, please upload your CV!
OTHER INFORMATION
This is an exciting time at the Appello Group - we are a company on the move, and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age, or disability.
If you require assistance to participate in the recruitment process, for example, due to disability, please contact the careers team on 01425 626337.
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