Summary
We're currently looking for an eager and enthusiastic individual to join our HR team in Worcester as an HR Apprentice, to support the wider HR team and build the best people management processes that we can. This is an ideal opportunity for any individual keen to kickstart a career in the HR profession!
Wage
£18,000 a year
Training course
HR support (level 3)
Hours
Monday - Friday, 09:00 - 17:00, 30 minute unpaid break.
37 hours 30 minutes a week
Possible start date
Wednesday 5 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Helping to promote and provide a well-rounded HR department, supporting collaboration and development for all Motel colleagues
* Maintaining and updating records on relevant HR systems
* Supporting with offboarding activities including exit interviews
* Liaising with all relevant departments and stakeholders to support with the timely completion of regular processes
* Helping Motel sites to remain aligned wherever possible
* General office administration duties were required
Where you’ll work
Unit 2
Berkeley Business Park
Wainwright Road
Worcester
WR4 9FA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
HEART OF WORCESTERSHIRE COLLEGE
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* Math and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Problem solving skills
* Presentation skills
* Administrative skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
For this role we do requirel • Excellent communication skills, both verbal and written • High attention to detail • Excellent Problem solving skills • Ability to deal with sensitive and confidential information as appropriate • Excellent interpersonal skills • Great teamworking skills • Motivated and eager to learn • Excellent organisational skills • Ability to work on their own initiatives