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Finance Client Retentions Executive, London
Client: Inspiring Interns
Location: London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 176ef307fdfb
Job Views: 2
Posted: 24.03.2025
Expiry Date: 08.05.2025
Job Description:
Responsibilities:
1. Assist clients with renewal funding processes, ensuring a seamless, efficient experience from initiation to completion.
2. Liaise with the underwriting team to facilitate smooth communication and streamline the approval process for client funding.
3. Follow up with a large database of previous clients to assess current funding needs and explore opportunities for future business.
4. Develop and manage relationships with both existing and past clients, fostering long-term partnerships and client loyalty.
5. Proactively engage with customers, ensuring satisfaction with our fintech solutions by addressing concerns and offering timely resolutions to prevent cancellations or service disruptions.
6. Monitor customer feedback and data trends to gather insights for continuous product improvement and customer service enhancements.
Skills:
1. Strong Customer Relationship Management
2. Problem Solving
3. Negotiation Skills
4. Adaptability
5. Strong professional phone manner
6. Team Collaboration
7. Knowledge of Retention Metrics
Qualifications and Experience:
1. University Degree: 2/1 minimum
2. 2 Years+ experience in Customer Relationship/ Sales Experience ideally in FinTech
3. Certifications: Any certifications related to fintech, customer success, or CRM systems would be advantageous.
Key Competencies:
1. Deep understanding of fintech products and services.
2. High level of empathy and customer-centric approach.
3. Ability to work under pressure in a fast-paced, innovation-driven fintech environment.
4. Strong results orientation with a focus on customer satisfaction and retention.
5. Proven ability to manage a high volume of calls with professionalism and efficiency.
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