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This range is provided by Cubiq Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary GBP - £32,000
Specialist Headhunter within Infrastructure, Network & Senior Support across the UK and Europe
2nd Line Support Consultant
Remote - Occasional Travel to Nottingham
More onsite for the initial Training & Onboarding - 3 days a week (mon-weds) in the office for the initial 3 – 4 weeks
The Company
My client provides IT Solutions and Services for the healthcare sector, focusing on improving efficiency and Security in IT Systems. The team of experts helps healthcare companies manage IT and cybersecurity challenges, supporting the delivery of top-quality healthcare services.
The Role
With very high company retention and employee-focused values, they are now looking to add an experienced 2nd Line Support Consultant to the team. This role will involve solving technical issues, the deployment of Software, and maintaining good relationships with clients.
You will be joining an experienced and structured team of consultants with progression opportunities into more senior and technical positions.
Full training and onboarding will be delivered upon the start date.
* 25 days holiday + Public holidays (33 total)
* Cycle to work scheme
* Company Pension Scheme (Up to 5%)
* Private Medical Healthcare
* Remote working Options
* Company socials/team building activities
* External Training/Development Pathways
Requirements:
* Strong experience in a 2nd Line Support role with additional end-user-facing experience
* In-depth experience of Windows Operating Systems, Servers, and Virtual Environments
* Experience of managing user and computer accounts in Active Directory
* Previous experience with the roll-out of new software
* Experience with Firewalls and Networking Concepts (DHCP/DNS/TCP/IP/Routing and Switching)
* Strong customer service skills in communicating with users of all levels
* Knowledge or experience with querying SQL Databases
* Knowledge or experience with VPNs and Antivirus software and any other Cyber Security products or tools
* Understanding of Cyber Security and/or Information Assurance principles and best practices
If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.
Keywords: 2nd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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