Due to continued growth, our client is looking to employ a personable and motivated Technical Support Engineer to take control of the service function and manage external service providers.
Responsibilities include:
1. Support Sales team, external engineers, and customers with product information and technical support.
2. Attend customer sites to repair products in the field.
3. Train external service engineers as required.
4. Retro-fit equipment to fulfill customer orders.
5. Source, catalogue, and update technical information held within the central system to ensure accessibility for future queries.
6. Ensure correct documentation is submitted to the warehouse for any parts used during work.
To be successful in the role of Technical Support Engineer, we would like to speak to anyone who has experience in the following:
1. Excellent telephone manner and the ability to build rapport with a wide range of customers.
2. Able to work calmly under pressure and to deal competently and empathetically with others who may be angry or experiencing frustrating circumstances.
3. Competent IT skills, able to use Word, Excel, and other software as required. The ability to type at reasonable speed while speaking to customers on the phone is essential.
4. Knowledge of CAD systems and HTML is advantageous.
5. Ability to understand and retain product information.
ACS are recruiting for a Technical Support Engineer. If you feel that you have the skills and experience required, please submit your CV including an outline of your experience. It is recommended to include a covering letter outlining your experience as a Technical Support Engineer to enhance your chances of selection.
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