As a Deputy Manager, work alongside the General Manager in organising, planning, and day-to-day operations of the pub. Deputise for the General Manager when they are off or on leave, overseeing back of house and front of house operations and communication with frontline team members and senior management.
Follow the General Manager's best practices, lead by example, and drive customer service excellence. Create a positive experience for customers when deputising, working closely with the Head Chef to create an excellent customer dining experience.
Lead from the front with the General Manager, working side-by-side with team members to achieve company goals, which are critical to this role.
Work alongside the General Manager in recruiting, developing, and retaining high-calibre individuals. Supervise team members, ensuring the team is productive and workflow runs smoothly.
Take ownership of issues and manage them to a successful resolution. Assist the General Manager in creating business plans to support the company's financial objectives.
Have a commercial awareness of the market and be able to nurture this. Monitor and control stock levels to generate the optimum yield and achieve budgeted gross profit margins.
Knowledge of and compliance to relevant legislation, including licensing, health and safety, fire safety, COSHH, and local authorities.
A genuine passion for creating memories and delivering incredible hospitality.
The ability to focus on detail without forgetting customers are at the heart of the business. A common sense approach, surprise and delight customers, and be business savvy.
Build and nurture trust with team and customers. A can-do attitude, motivate others, and share knowledge, skills, and experience with team members.
The ability to enforce and maintain high standards, even under pressure. Excellent organisation and communication skills, great attention to detail.
Understand customer needs and marketplace trends, adapt to the business accordingly. A passion for great beer, wine, food, accommodation, and hospitality.
Relevant previous experience of supervising within hospitality, hold a personal licence, and health and safety and food hygiene knowledge essential.
* Tips
* Company pension
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* On-site parking