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Employer: ARC Club Ltd
Location: Stratford and New Town, London (Greater)
Salary: £35,000
Closing date: 30 May 2025
Club Manager – ARC Club Stratford
Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion
Salary: £35,000 p.a.
About ARC Club
ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years.
ARC Club Vision + Purpose
ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do:
* Quality: ARC is a place of excellence, designed for purpose.
* Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood.
* Sustainable Growth: ARC is careful with resources in order to create long-term value.
The Role
As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth.
We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth.
This is a full-time role based in our new Stratford location.
What You’ll Do
* Club Operations & Member Experience:
Oversee smooth daily operations and uphold ARC’s high standards. Be the face of the club—warm, professional, and solutions-focused. Maintain cleanliness, safety, and presentation throughout the space. Respond to member feedback and ensure an excellent experience. Be responsible for health + safety compliance and monitor member satisfaction.
* Business & Commercial Performance:
Track and improve key metrics (NPS 60+, retention, referrals). Minimise member debt and manage financial performance. Identify ways to improve operations and drive growth.
* Member Platform & Account Management:
Manage OfficeRnD for member accounts, invoicing, and comms. Ensure accuracy and follow-up on overdue payments. Train your team on the membership platform and maintain up-to-date info. Manage café operations, stock, and service (barista training provided). Ensure high hygiene and service standards.
* Community & Membership Growth:
Build relationships with members, partners, and the local community. Lead tours, events, and marketing efforts to grow the club. Use Hubspot to track leads and support member acquisition.
* Leadership & Team Management:
Recruit, train, and manage a motivated team. Set clear expectations and lead by example. Foster a positive culture and ensure strong performance.
What We’re Looking For
All the below are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills.
Experience (desirable not essential)
* Background in hospitality, coworking, or service industries.
* Team leadership experience.
* Familiarity with platforms like OfficeRnD and Hubspot.
* Organised and able to manage multiple priorities with confidence and focus.
* Strong and clear communicator with a problem-solving mindset.
* A strong independent leader, with a willingness to learn.
* A collaborative team player who listens to feedback but thrives independently.
* Ambitious to progress as the company scales, proactive, and growth-minded.
What We Offer
* 28 days holiday (incl. bank holidays).
* Paid birthday off.
* Friends/family day.
* Office closure between Christmas & New Year.
* 4-week sabbatical after 5 years.
* Free ARC membership for a friend/family member.
* Free use of space outside working hours.
* Enrolment into the People’s Pension.
Culture
* Supportive team and space to grow.
* Real opportunity to shape ARC’s future.
* Autonomy to drive local impact.
Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.
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