Ocean Communications Ltd are partnered with Arise Virtual Solutions, the world leader in securing call centre work from home. We are a member of the Premier Partner Alliance with Arise, meaning you know you are choosing well when you decide to come and work with us. We offer genuine opportunities to become a self-employed agent with us and take inbound, customer service calls, emails or live chats from the comfort of your own home earning at least £12 per hour. The Role Engagement Moderation, crafting personal, appropriate, on-brand responses to players. Monitoring assigned Community channels, applying client’s moderation guidelines and actions as appropriate. Coordinating activities and actions with Customer Success & client representatives. Understanding of escalation pathways for sensitive or critical content, by the escalation matrix. Able to easily task-switch and evolve as the requirements change over time. Assist Community Managers in answering questions about general gameplay questions, project timeframes, regions, high-level questions, FTUE issues, etc. Provide daily/weekly reports ( bug reports, top issues, feedback, but will not include general community sentiment). Sensitive material: Agents servicing this program may have to view content that may be upsetting or offensive which can include but is not limited to graphic violence, sexual content, hate language, etc. Ideal Profile You have at least 1 year experience within a Customer Success role, ideally within the Media & Entertainment and IT Services industry. You possess excellent interpersonal as well as written and verbal communication skills. You have working knowledge of Forum Moderation You pay strong attention to detail and deliver work that is of a high standard You are a strong networker & relationship builder You are a strong team player who can manage multiple stakeholders What's on Offer? Opportunity within a company with a solid track record of performance Join a market leader within Media & Entertainment Flexible working options