Purpose of the Role
At Merry Hill Centre we aim to create a compelling, joyful experience for our customers, which in turn means that they stay longer and return more often to our centres. This helps our retailers flourish by increasing footfall and spend.
The security officer is accountable to the security manager for the support and delivery of security services within the site.
You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always, a can-do attitude is essential in this highly influential role.
Key Responsibilities
Day to day:
1. Taking care of own and others health and safety.
2. Providing addds’ needs and deliver meaningful advice.
3. Delivering world class customer service to all visitors and colleagues.
4. Taking the initiative in assisting customers.
5. Courteous communication skills are required to liaise with members of the public and retailers.
6. Ensuring a good knowledge of all facilities and processes in order to deal with customer’s queries, complaints and compliments in line with company procedure.
7. Always demonstrate World Class customer service.
8. Ensuring that you have all your issued equipment with you.
9. Ensure that you always have your SIA licences and ID cards with yo...