If you're passionate about making a real difference in people's lives, this is your opportunity to lead a dedicated team focused on delivering high-quality housing services and supporting thriving communities.
We're looking for a Housing Services Manager with strong technical expertise and a proactive, people-first approach. You’ll oversee a tenancy services team, ensuring tenancies are well-managed, risks are assessed, and complex cases are dealt with effectively.
In this role, you will:
* Lead, coach and motivate a high-performing team
* Manage complex tenancy breaches and safeguarding issues
* Oversee risk assessments and tenancy conditions
* Use data and reporting to monitor team performance
* Drive continuous improvement in housing management
What you’ll bring:
* Proven housing management experience in general needs
* Strong leadership and people management skills
* Confidence in handling ASB, tenancy breaches, and complex cases
* Excellent communication, negotiation, and problem-solving abilities
* Experience developing policies aligned with best practice