Customer Service Executive Monday to Friday 8.45am to 5.00pm £12.21ph with Weekly Pay Working within a Call Centre environment - Office Based - Wolverhampton - Excellent Customer Service - Strong Oral and Written Skills- Computer Literate and Proficient with MS Office Programs - Ability to work Independently as well as part of a team • Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers • Responsible for accurate and timely update of all Customer data • Responsible for case managing customer requests and queries in an accurate and timely manner • Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction • Responsible for supporting your team and line manager in delivery of business objectives • Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs • Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs • Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice • Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures