Vacancies Income Optimisation Business Finance Manager Compliance
Job Introduction
What you’ll do
We are seeking a highly motivated and experienced Business Finance Manager to oversee and optimise income starting with service charges within our social housing portfolio. The successful candidate will lead a team of six staff members, ensuring efficient and effective management of service charges while striving to enhance value for our residents.
You will be instrumental in promoting and embedding a customer-centric approach within the organisation’s financial practices. Your efforts in aligning financial strategies with customer needs will significantly contribute to improving service delivery and achieving the organisation’s objectives.
How you’ll do it
1. Oversee the calculation, allocation, and collection of service charges, ensuring accuracy and compliance with relevant regulations.
2. Perform reconciliations promptly to ensure financial accuracy and integrity, including Data Collection, Comparison, Investigation, Documentation, Reporting, Timeliness.
3. Identify and implement strategies to optimise service charges, reducing costs while maintaining high service standards.
4. Manage and mentor a team of six staff members, fostering a collaborative and high-performance work environment.
5. Liaise with operational colleagues and other stakeholders to address concerns and ensure transparency in service charge management.
6. Develop and manage budgets related to service charges, providing regular forecasts and financial reports.
7. Ensure compliance with all relevant legislation and regulatory requirements, preparing and presenting reports to senior management.
8. Continuously review and improve processes related to service charge management, leveraging technology and best practices.
9. Maintain accurate data, managing large complex data sets on Excel and in-house systems.
10. Provide training and support to team members, enhancing their skills and knowledge in service charge management.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
1. Education: Degree or Masters in Finance / Economics or a related field. A relevant professional qualification (e.g. Accountant / Surveyor etc) is desirable.
2. Extensive experience in project management / continuous improvement or service charge management in social housing.
3. Significant experience of working compliantly with both fixed and variable service charge regimes, directly and through business partnering.
4. Significant experience of reading and understanding tenancy agreements, leases, deeds of transfer etc.
5. Track record of success in a management role; meeting challenging objectives and delivering business performance that exceeds expectations and targets.
6. Track record of excellent service improvement achievements in a complex service delivery environment.
7. Strong communication and interpersonal skills for diverse audience engagement; work collaboratively with internal and external stakeholders.
8. Experience influencing operational activities at both tactical and strategic levels across all areas of the business.
9. Experience manipulating large and complex data sets across multiple systems and analysing complex data to provide data-driven proposals.
10. Proficiency in Excel and Power BI, knowledge of D365 preferred.
11. Uphold ethical principles including integrity, objectivity, professional competence, confidentiality, and professional behaviour.
What’s in it for you? Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:
* Excellent annual leave allowance and flexible working opportunities (qualifying period may apply).
* Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply).
* Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
* Health cash plan.
* Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
* Interest-free loans - season ticket loan, tenancy deposit loan, and training loan.
* Cycle to work scheme.
* Life Assurance x 4 annual salary.
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: our careers page. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: our diversity page.
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 23/03/25.
Step 2: Successful candidates will be asked to do an assessment.
Step 3: Successful candidates will be invited to interview. Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
Income Optimisation Business Finance Manager Compliance
* Salary £62,251 to £69,186 per annum for 35 hours per week.
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