About us:
Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.
About the position:
Vocosa has an exciting opportunity for a Junior IT Technician in the Reading area to help maintain, support and enhance the IT solutions we supply our customers. To be successful in this role you will need to provide high quality support to our users, ensure that our systems are properly administered, and develop existing infrastructure and processes.
Responsibilities:
1. You will need to provide high quality support to our users via the helpdesk ticketing system & prioritise and respond to tickets in a timely manner
2. Apply testing and troubleshooting to end user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
3. Weekly tasks to install, upgrade and remove hardware across site & maintenance of physical and cloud storage
4. Ensure that our systems are properly administered & develop existing infrastructure and processes
5. Adding devices to networks across sites
6. Daily monitoring of networks, focusing on DNS, firewall etc.
7. Opportunity to setup n...