Grade and Salary: Grade 3 (£21,901-£23,581), pro-rata for part time Physical Demands: Bending, standing, walking, lifting, carrying, pushing, pulling Shifts Available 5 days out of 7, including weekends, and statutory days: monthly rosters subject to change. Additional hours requirement at peak periods. 2x 35h/week, 2x30h/week, or full time and part time position 1x 25 hrs (5hrs per day) - 4pm-9pm or 2x posts 20hrs (4 hrs per day) - 5pm-9pm Duties and Responsibilities To ensure all University buildings and accommodation are cleaned to a high standard following the standard operating procedures Use appropriate equipment and machinery, reporting any faults to the Cleaning Supervisor Support line management to deliver a flexible, efficient and professional service to all our customers Report repairs, faults, and maintenance to the Cleaning Supervisor Collect and sign for key, list of duties and any special duties. Be responsible for keys issued and the unlocking and securing of all designated areas before and after cleaning; ensuring the security and integrity of the areas of cleaning Cleaning, washing, sweeping, mopping, dusting, power washing, scrubbing, and vacuuming designated areas to the required standard and as per standard operating procedures. Replenishing consumables where necessary and disposal of refuse. Removal of graffiti. Carry out deep cleaning tasks to bedrooms, kitchens, public areas, and university buildings including teaching and office space as directed. When required to use and operate powered equipment: scrubbing machines, wet pick up machines, carpet cleaning machines, ensure all processes and procedures are followed as per training. All cleaning equipment to be cleaned after use and kept in good working condition. Powered equipment only to be used by trained operatives. Assist with the distribution and collection of linen including counting and storing outgoing soiled linen and incoming clean linen. Set up and turnaround of accommodation and academic spaces for student and non-student business throughout the year: to include paperwork distribution, changing and provision of mattress protectors and shower curtains, bed linen, complimentary items, Freshers' Welcome materials. Servicing residential accommodation including making beds and changing linen as required by business streams and SLA's. To maintain environment: deep clean carpeted and non-carpeted areas, soft furnishings; fixtures and fittings; walls; storage areas; domestic kitchens and pantries in the Halls of Residence Collect rubbish and dispose of correctly using appropriate bins, including kitchen refuse and recycling Essential & Desirable Criteria Essential Demonstrable ability to speak and understand English in order to follow verbal and written instructions and deal with customer/student queries Well-developed interpersonal skills Delivers excellent customer service, with a professional and courteous approach Ability to work quickly, flexibly and accurately Good attention to detail Effective physical ability to carry out the post activities Desirable Experience of working within a similar cleaning environment Experience of operating relevant cleaning equipment How to Apply Applications with FULL CV can be submitted up to midnight (UK time) on Sunday, 19 th January 2025. Shortlisting is anticipated w/c 20 th January 2025 and interviews are anticipated to be conducted w/c 27 th January 2025. At Heriot-Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team. Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community. Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all. Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ We welcome and will consider flexible working patterns e.g., part-time working and job share options.