'Applicants must be available to attend 5-day, in-person induction in Birmingham About the Opportunity Our Operations team are the heart of ManyPets, making sure our customers have a best-in-class experience when choosing Many Pets to take care of their pets' wellbeing. You'll be helping our customers through what can be a very stressful time - when they need to make a claim for their pet's health. You'll be joining of a customer-centric team that always puts our policyholders and their pets first. In this role you'll oversee the claims process ensuring requests are handled properly, dealt with at pace, and always with plenty of empathy. Working alongside colleagues in the wider team, you'll provide validation support for our customers and make sure our service and compliance standards are met - and our own financial and operational targets are achieved. Note: This role is categorised as an Insurance Distribution role by the FCA and works under the FCA’s SM&CR and Conduct Rules. What We’re Looking For You'll likely be in a similar Claims Handling role. We’d especially like to hear from people with insurance experience. You're comfortable taking calls from customers. As such, you'll need to be fluent in English and have a clear communication style. You have exceptional time management skills, and you can plan your own workload without too much supervision. You're comfortable working in an environment where change happens quickly and often - we're a scale up business so it'll help if you have experience of an environment like ours. You’ll have experience of working in a regulated industry and understand how to balance "thinking big" with regulatory guidelines.