Support Officer
Salary: £25,148 - £26,472 per annum
Contract type: Permanent
Working hours: 35 hours a week, 9am – 5pm Monday - Friday
Location: Arundel House, Guildford (on-site)
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable.
And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
Role Overview
To deliver high quality person-centred support to customers living in supported accommodation service in accordance with the Person Centred principles, enabling clients to sustain their tenancies by promoting independence, freedom and choice.
Key responsibilities
Assess referrals and engage with prospective clients using a person-centred approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
Flexibly deliver the support identified in an Independent Living Plan through regular person-centred contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
Engage in continuous professional development and reflective practice.
Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
Actively contribute to the collection of data to be used in statutory returns.
To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary
Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future.
Professional and value led with integrity, inclusivity, and respect for diversity.
Work outside of standard office hours, as required, to deliver services, following lone working procedures.
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
A working knowledge and understanding of how to support people in achieving and maintaining independence is essential.
Experience of working with clients experiencing substance misuse and mental health is desirable.
Experience of providing support to diverse client groups.
Housing or Support related qualification.
Ability to work under own initiative.
Ability to network and build strong relationships with partner agencies, community and key stakeholders.
Organisational skills, including time management and ability to meet targets.
Ability to communicate effectively at different levels.
Ability to deal with distressed and aggressive clients.
Intermediate MS Office skills.
Full driving Licence and use of own transport is essential.
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
Investment in your learning and development
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
A2Dominion Group is a Disability Confident Employer.
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes.