The Receptionist will work under the direction of the Office Manager (OM) and will be the first point of contact for all enquiries into RSPCA Norwich.
Working collaboratively with staff, volunteers, and Trustees, you will ensure that the customer experience offered is of the highest standard, from initial contact through to outcome.
An outgoing and enthusiastic individual, you will proactively seek to always improve and streamline the customer care function within the charity where necessary, focusing on both internal and external stakeholders.
At all times, you will maintain the excellent standards expected from the RSPCA and be supportive and sympathetic to the aims of the charity.
What’s in it for you?
We are looking for the ideal candidate to join us and in return we can offer a uniform, pension, generous annual leave (including flexible bank holidays), death in service plan, cycle to work scheme, health care cash plan, retail discount scheme, a dynamic and exciting team, and plenty of finned, furry, feathered, and scaly friends to interact with!
Proposed hours: Monday, Tuesday, and Friday, 9:30am – 4:00pm
To apply, please submit both a covering letter (including how you meet the above criteria) along with your CV. Unfortunately, applications without both a covering letter and a CV will not be considered for shortlisting.
The closing date for completed applications is Tuesday, 4th February, with interviews being held on Wednesday, 12th February.
Due to the high volume of applications we receive for positions, if you have not received an interview invitation by Friday, 7th February, then unfortunately you will have been unsuccessful on this occasion.
Job Types: Part-time, Permanent
Pay: £10,764.00 per year
Expected hours: 18 per week
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private medical insurance
* Sick pay
* Store discount
Schedule:
* Monday to Friday
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
* Administrative experience: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person
Application deadline: 02/04/2025
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