We are seeking to recruit a Customer Service Specialist at our Crumlin Site.
Our Crumlin site is located approximately 15 miles from the City of Newport in South Wales. The site began operations in 1974, and today produces polypropylene resins used for a wide variety of products. We are one of the world's largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare.
Basic Function
As the Specialist Customer Service Representative, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfilment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.
You will act as Subject Matter Expert (SME) and first-line support for Level I and Level II Customer Service to resolve customer or business-related challenges, and operate with high degree of knowledge handling customers, products, manufacturing, and transportation procedures.
You will participate in supply chain/interdepartmental projects, building knowledge to become a Super User and sharing your expertise as Subject Matter Expert. You will become one of the trainers for the new Customer Service staff. Function requests to be able and willing to back-up all businesses within the group and be a natural go-to person in case of operational issues.
Roles & Responsibilities
1. Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building long-term value for the company while increasing customer satisfaction.
2. Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions.
3. Ability and willingness to back-up all businesses within the group and be seen as the natural go-to person in case of operational issues.
4. Participating in Supply Chain and interdepartmental projects.
5. Bringing in ideas to implement/improve processes within Customer Service and supporting a team in addressing issues properly.
6. Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network to meet targets effectively and efficiently.
7. Ensuring that formal governance compliance and company work ethic culture is in place by respecting/adhering to all policies and procedures.
8. Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing and communication.
Min. Qualifications
College degree preferred or equivalent experience.
IT capabilities (SAP, MS Office).
Preferred Qualifications
Minimum of 3/4 years in Customer Service including Super User responsibilities and/or Supply Chain.
Competencies
Build Partnerships, Deliver Results, Drive Innovation, Grow Capabilities, Promote Inclusion, Motivational/Cultural Fit, Technical Skills.
We are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce.
Must be at least 18 years of age and must be legally authorized to work in the United Kingdom (UK) on a permanent basis without visa sponsorship.
LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.
LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, and other protected characteristics. The US EEO is the Law poster is available here.
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