Audio / Visual Technical Project Manager
Reading
Perm
Up to £45,000pa
My client is a leading UK AV and UC integrator based in Reading, Berkshire. Established in 1999, they have provided thousands of clients with perfect, reliable, and cost-effective AV and UC solutions for their collaboration, presentation, and communication spaces. Their incredible team of design consultants, engineers, AV project managers, programmers, and technicians are constantly working to provide clients across the UK with the best audio-visual solutions.
The Role
The role of the Technical Project Manager is to be a leader within the operations department. They are the strongest technical figurehead within the team, managing and strengthening the delivery of all projects within the business while executing the company core values at all times.
Objectives and Goals
1. Manage projects with an administrative team to a high standard, ensuring excellent customer service, quality on-site, and protection of margins. An estimate of around 30 projects per month, several of which are large (100k plus).
2. Ensure service contract standards and SLA are adhered to, with the service manager covering all logs.
3. Manage all in-house and external engineers, including appropriate insurances, vehicles, and PPE when required.
4. Demonstrate an understanding of all company products, services, and business processes, maintaining a high level of technical knowledge to deliver solutions accurately.
Key Tasks & Responsibilities
1. Manage margins/budgets of each project.
2. Ensure quality of equipment, cables, quotes, and engineers adhere to standards.
3. Organize and deliver all projects to our standard alongside the administrators.
4. Technical specification of all jobs, cable schedules, and drawings where required.
5. Ensure all R & M and training are kept up to date.
6. Overall management of service contracts alongside a designated engineer.
7. Demonstrate proactive behavior in driving repeat business through quality work and customer delight.
Solution Design/Technical Check
1. Display a high technical understanding of all the company’s products and services.
2. May attend supplier and vendor training sessions to ensure up to date on all technology and products.
3. Where required, become certified on supplier/manufacturer accreditations to bolster the company’s standing within that supplier/manufacturer.
4. Identify gaps in knowledge and work with the Managing Director to address these gaps.
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