Parts Advisor – Volkswagen Norwich
Want to be the best you can be? It's what drives us too.
Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
What we can offer you
1. 24/7 online access to healthcare professionals
2. Car purchasing and lease schemes
3. Servicing, parts & accessory colleague discounts
4. Enhanced holiday allowance with length of service
5. Paid day off for your birthday
6. Company share purchase plan
7. Loan plans for colleagues, including toolbox and travel tickets
8. Colleague referral payments
9. Industry leading family friendly policies
10. Numerous training, learning and development options to suit everyone
11. Plus lots more
What you’ll do day to day
1. Provide guidance to customers on the availability of parts, ensuring timely and accurate information
2. Receive, log, and accurately allocate parts and consumables from suppliers
3. Deliver outstanding customer service to both external and internal customers
4. Offer knowledgeable recommendations on suitable parts to meet customer requirements
5. Maintain accurate customer records on our systems
6. Effectively communicate relevant promotions, offers, and product information to customers
7. Ensure full familiarity with all procedures and processes within the parts department
8. Build and maintain strong working relationships with the manufacturer and suppliers
Helpful skills and qualifications
Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.
1. Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment
2. Capable of maintaining a methodical and logical approach, particularly during busy periods
3. Excellent communication and customer service skills
4. Exceptional time management skills and the ability to thrive under pressure
5. Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook
6. Must hold a valid UK driving licence
We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.
Be part of something big
Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
Our Values
At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we do:
1. Respect
2. Integrity
3. Transparency
4. Teamwork
5. Professionalism
These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.
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