Description Global Operations Change Manager– Chase UK Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future. Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team. Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world. The Role- Our team ensures all Chase Operating functions are ready and able to support our customers in the provision of new services and that Operations changes are managed in a consistent way in line with overall change standards and requirements. Our Change Manager works closely with the business and technology teams to support delivery of the business wide change program of work into the Operations function. The Operations team embrace a culture of collaboration, improvement and learning. Responsibilities: Ensure Operational readiness for the delivery of technology and business change into the Operations function through coordinated engagement with stakeholders. Manage and co-ordinate change initiatives on behalf of the Operations function (together with your team) - work with Product teams, Delivery Leads and other stakeholders in delivering initiatives impacting Customer Operations from initiation through to delivery, ensuring end-to-end delivery quality and stakeholder and dependency management within and across squads Work closely with our stakeholders to ensure the continuous improvement of the change function, process and change platform Deliver and maintain robust documentation and project governance Ensure clear and comprehensive communication to the team and senior management Foster a culture of collaboration, transparency and information sharing for efficient delivery of change; build strong relationships with internal clients Ensure risks & issues are escalated appropriately within the governance structure Required qualifications, capabilities and skills: Customer focused with an ability to quickly become expert across a range of technology & business change. Able to successfully operate in a fast-paced environment across regions and business functions and with multiple stakeholders Proven problem solving and influencing skills Experience in project / change management, including planning and tracking activities, assessing the impact of change, effectively managing stakeholders at all levels, identifying and mitigating risks and issues, and progress reporting, in an Operations / Contact Centre environment A calm facilitator who can manage and resolve tension and conflicts, able to influence others even if you do not have direct authority over them. Strong communication skills with the ability to partner effectively with people across different functions and locations and various levels of seniority Strong project management skills with the ability to multi-task, to work well under pressure with commitment to deliver under tight deadlines, and to lead cross-functional teams Strong analytical skills with attention to detail and the ability to aggregate data and identify root causes Detail oriented and with a disciplined approach to process and quality controls Ability to articulate complex issues concisely and communicate effectively with management Strong teamwork, partnership, and collaboration Proven team leading skills Project management experience within Operations or Customer Service in Financial Services would be beneficial Experience working in a high growth company, start-up environment JIRA/Confluence experience When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry. At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer. ICBCareer