Job Description About the Role This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will make a positive difference to the lives of our customers. Using your strong communication and written skills you will guide customers through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities. You will also Support customers with queries through inbound telephone calls, emails or our live webchat facility Complete an average of 25-30 customer calls per day Provide a great and memorable customer experience Understand regulatory requirements and remain compliant Continue to develop knowledge