Are you looking for a new and exciting career within one of the leading global manufacturing companies?
Adjust Recruitment has a unique opportunity for a dynamic individual to join our client's expanding technical division team as a Sales Order Processor in Customer Services.
You must have experience in order processing, predominantly via email, and have worked in a manufacturing setting (this would be an advantage). You will be required to:
1. Process orders received.
2. Input orders onto the system, which creates the order and the production ticket for manufacturing.
3. Follow the order through to dispatch. Once an order is placed, check if materials are in stock; if not, arrange with the planning team to order.
4. Confirm delivery dates to customers. Check orders to ensure they are completed on time; if not, chase production for new completion dates and inform the customer.
5. Arrange dispatch with the warehouse team.
6. Deal with order inquiries, lead times, prices, and different products.
You will play an active role in the day-to-day running of customer accounts within a fast-paced department. This includes handling product inquiries, ensuring customers choose suitable products for their technical needs, offering sales support to the UK Sales Team, and working closely with the production team on order scheduling within the factory.
This role is an excellent opportunity for someone wanting to develop their skills, actively managing multiple customer accounts and sister companies around the globe.
Your Role and Responsibilities:
1. Handle inquiries about the full product range and offer advice on suitable products, product alternatives, and discuss new development requests.
2. Order processing and management of the orders from input to dispatch.
3. Provide technical information to customers and sister companies.
4. Provide Sales Support to the UK Sales Team.
5. Work closely with the Planning Department to register new items, schedule orders, and ensure materials are available.
6. Liaise with the UK Production Team for the supply chain of products.
7. Coordinate with the Logistics Department to ensure on-time deliveries.
Skills Required:
1. Passionate about delivering exceptional customer service.
2. Excellent communication skills, both written and verbal.
3. Positive and tenacious attitude about seeing a problem through to completion.
4. Attention to detail.
5. Strong problem-solving skills.
6. Strong knowledge of Microsoft Packages: Excel, Word, Outlook.
Benefits:
1. Workplace pension matched up to 10% with a death in service grant.
2. Company profit share scheme.
3. 25 days holiday (excluding bank holidays).
4. Option to join healthcare plan.
5. Christmas shutdown.
6. Free on-site secure parking.
7. Company benefits.
8. Flexible hybrid working (once training has been completed).
9. Training and development.
10. A fast-paced and flexible working environment.
11. A role where you can learn and your opinion is valued.
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