Goodman Masson are currently working with a Housing Association in London to recruit for an interim Legal Disrepair Surveyor.
Pay Rate: £300 per day Umbrella - Inside Ir35
Job Title: Legal Disrepair Surveyor
Location: London
As a Disrepair Surveyor within the Repairs Team, you will play an essential role in delivering repairs, maintenance, and property services. Working within a regional operational team and reporting to the Regional Property Services Manager, your primary responsibility will be managing the end-to-end delivery of legal disrepair claims raised by residents. You will be supported by a team of disrepair coordinators and case managers and will work closely with colleagues, stakeholders, and supply chain partners to provide technical expertise, drive improvements, and deliver a high-quality service to customers.
You will be visible, accountable, and customer-focused, ensuring that the services provided are cost-effective, of high quality, and aligned with organisational values and objectives.
Key Responsibilities:
As a Building Surveyor, you will:
* Act as the primary point of contact for operational delivery of disrepair cases across the region.
* Be flexible with working locations and willing to travel as required.
* Work collaboratively with colleagues to deliver high-quality services to internal and external customers, offering professional technical advice, project management, and contractor oversight.
* Assist in mitigating legal liability from disrepair claims.
* Conduct site inspections and investigations, producing detailed work specifications using national schedules of rates and composite values. Prepare estimates, feasibility studies, plans, sketches, and drawings as necessary.
* Maintain professional communication and liaise with customers and stakeholders regarding instructed works.
* Take full responsibility for assigned cases, managing them efficiently while keeping stakeholders, customers, and relevant databases updated regularly.
* Support contractor management to ensure delivery in line with contractual obligations and key performance indicators (KPIs).
* Conduct pre-inspections and building surveys to identify defects, preparing detailed reports, specifications, and cost estimates.
* Ensure remedial works are conducted effectively and in compliance with all applicable regulations.
* Conduct handovers and post-inspections of all disrepair cases to ensure standards are met.
* Work closely with other departments to ensure seamless service delivery and achievement of key performance indicators.
* Collaborate with Asset Management teams to support cyclical and capital investment programmes.
* Attend court and provide expert evidence on building regulations breaches and building defects as required.
* Undertake any other reasonable duties as directed by senior management, which may include working outside standard hours.
* Participate in the out-of-hours property services rota, requiring evening and weekend availability on a rotational basis.
Success Metrics:
* Improved customer satisfaction within the assigned area.
* High satisfaction levels with resolved disrepair cases.
* Cost-effective and high-quality case management.
* Strong stakeholder and customer relationships.
* Reduction in complaints and escalated cases.
* Compliance with all regulatory and statutory requirements.
About You:
You will be:
* Accountable, responsible, and motivated to achieve excellence.
* A problem-solver, able to work independently under pressure while maintaining a collaborative approach.
* A customer service advocate with a passion for delivering outstanding service.
You will have:
* Extensive experience in building surveying with a strong knowledge of building pathology, ideally within a social housing context.
* Detailed understanding of the Housing Disrepair Protocol and proven experience in managing disrepair cases in accordance with this protocol.
* In-depth knowledge of schedules of rates and measurement methods.
* Experience managing a varied caseload and overseeing projects from inception to completion.
* Strong customer relationship management skills, ensuring high levels of satisfaction.
* A collaborative approach with the ability to contribute to team success.
* The ability to work independently with sound judgement and initiative.
* Excellent verbal and written communication skills.
* Strong time management and prioritisation abilities.
* A proven ability to deliver exceptional customer service while valuing diversity.
* Attention to detail with the capability to handle multiple tasks simultaneously.
* The ability to work under pressure and meet deadlines and targets.
* Up-to-date knowledge of Health & Safety and other relevant legislation.
* The ability to achieve results and deliver challenging objectives.
* Strong IT proficiency.
* Experience in preparing and delivering persuasive, high-quality written and verbal reports and presentations at senior levels and externally.
Qualifications (depending on level):
* Degree in Building Surveying or a related technical qualification (HND/HNC).
* Exceptional candidates with extensive relevant experience may be considered in place of formal qualifications.
If this role is of interest, please email over your CV to
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
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