Provide complex HR advice and guidance to staff and managers on workforce-related issues generated from enquiries which may be emailed, over the telephone or face to face. Very complex issues should be referred to an Employee Relations Manager or the Employee Relations Team Manager. To provide appropriate HR support to managers to maintain a fair and consistent approach to all employee relation issues, including providing recommendations on the way forward where no precedent exists or options conflict. Manage a caseload of highly complex employee relations cases in an advisory capacity ensuring they are handled appropriately and in a timely manner, including prioritizing work on a daily and ongoing basis and identifying and managing changing priorities. Support managers in conducting investigations within agreed timescales and attending hearings which will include preparation for the investigation as well as assistance in producing investigation reports, management cases and other documentation. This will also require planning of investigation meetings, including liaising with external parties. Very complex investigations/hearings should be referred to an Employee Relations Manager. To ensure partnership working between HR team and line managers on the management of sickness absence in order to reduce the levels of sickness absence and related costs. Through liaison with other teams and directorate maintain an awareness of the local and national agenda Engage in collaborate problem solving with co-workers and staff and other outside agencies.