Salary – £24,960 plus service charge Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more Free meals on duty. Uniform offered and dry cleaned. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award. About us Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of r estaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates. A bit about what you will do Switchboard operators in our team create the start of an exceptional experience when guests get in touch. Operating switchboards and answering and forwarding incoming telephone calls. Transferring calls to the appropriate person or department. Taking down and passing on messages where necessary. More about you A passion for delivering exceptional levels of customer service. Calm, efficient and organized. Excellent communication skills and high standard of English. Listens and responds proactively to our guests' needs. 5-star hotel experience in a similar role a real advantage. Grow with us We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.