Stockport Homes Group (SHG) is seeking a dynamic Head of Income and Money Advice to lead our high performing, customer focused income collection and money advice services. This role is pivotal in ensuring the delivery of sector leading collection performance and advice outcomes, while fostering a 'one team' approach to income collection across the wider group. In this role you will: Lead and develop a cohesive team approach to income collection, ensuring high engagement and performance. Coach, guide, and support staff to reach their maximum potential. Ensure consistent quality interactions with customers across all service touchpoints. Design and deliver effective performance management frameworks. Continuously improve customer service provision through innovation and efficiency. Manage budgets effectively, ensuring high-quality money advice support for customers facing financial hardship. Develop and implement SHG policies and procedures. Build strong collaborative relationships with a range of stakeholders. Act as a positive role model and ambassador for SHG. To be successful in this role, you will need to demonstrate extensive experience in the collection and recovery of rent, service charges, and commercial income. An excellent understanding of welfare benefits, particularly Universal Credit, and their impact on social housing tenants is essential. You should have a proven track record of leading, motivating, and managing teams to achieve high performance and significant service improvements. A strong commitment to delivering first-class, personalised services to customers is crucial, along with an appetite for digital transformation. Resilience, tenacity, and a strong work ethic are key attributes, as are excellent interpersonal and communication skills. Additionally, you must be able to manage change effectively and build a culture of ownership and solution-focused staff. Strong analytical skills to identify trends and utilise customer insights to adapt service delivery are also necessary. Ready to take on this exciting challenge? We can’t wait to hear from you Stockport Homes Group is a vibrant organisation committed to building strong collaborative relationships locally, regionally, and nationally. We are passionate about providing housing, building new homes in Stockport, and transforming the lives of our customers. Our mission is to provide comfortable and affordable homes while actively engaging with customers and communities. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. This role will be on Stockport Homes Limited terms and conditions. Closing date: 9th February 2025 Interview Date: 17th February 2025 (provisional)