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4
Posted:
13.04.2025
Expiry Date:
28.05.2025
Job Description:
REPORTS TO: Field Service & Applications Manager
LOCATION: Midlands
SALARY: £45k + company car, overtime and other additional benefits
JOB PURPOSE:
* Customer Service Field Engineer is responsible for contributing to the field service and remote service provision delivered within the service level agreement and quality guidelines our customers expect.
MAIN TASKS:
* To be able to fault find on all equipment including mechanical, pneumatic, hydraulic, robotic, and control and safety systems.
* To assist with installation, programming, and testing of new installations and make modifications or enhancements to existing installations.
* To provide breakdown assistance both at customer sites and by telephone.
* To attend regular internal training to ensure skills are maintained and enhanced to support new products and services.
* To cover the 24-hour support hotline on a rota basis to provide breakdown assistance by telephone and out-of-hours callouts.
* Work with all internal departments to achieve desired results on time which will benefit both the customer and the company’s long-term objectives (1st time fix rate, 1st response times, etc.).
* To assist with service work/preventative maintenance and mechanical & electrical upgrades.
QUALIFICATIONS:
* City and Guilds or NVQ in Mechanical and/or Electrical Engineering.
* Knowledge of the latest tools and equipment for field service and customer support in robotic or a similar automation industry/product.
ADDITIONAL SKILLS / REQUIREMENTS:
* Passion for all things machinery/automation and robotics with an interest in programming 6-axis robots.
* Some exposure to PLC controls and their programming techniques and/or fault finding would be advantageous but not essential.
* Good mechanical and electrical understanding, able to fault find and problem solve with the ability to identify issues.
* Flexible approach to the work schedule with the ability to work away at short notice within the UK or Ireland.
PERSONAL SKILLS:
* Must be a self-motivating individual with a ‘can-do’ attitude, able to work without direct supervision ensuring that all quality requirements of the job are understood and adhered to.
* Takes responsibility for his/her actions, establishes effective working relationships across boundaries, shares knowledge proactively, shows integrity, trust, and loyalty.
* Adapts to new and changing demands and situations. Good technical knowledge and understanding and keeps abreast of the latest and current trends in the field of expertise.
* Manages customer conflict situations, excellent time management, plans and organizes multiple tasks and projects, complies with rules and regulations.
SALARY PACKAGE:
* They’re looking to pay around £45k as a basic salary plus overtime. This role also comes with a company car, private medical insurance, health cash plan, 25 days leave increasing to 28 days with service option to buy 5 days annual leave. Company pension with Royal London, salary sacrifice, with 5% employee and 3% employer contributions.
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