Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
Being a Waiter at The Gilpin Hotel & Lake House requires varying degrees of skill and bucket loads of enthusiasm. With two very different restaurants on our beautiful sites – we employ staff with a range of skills and qualifications. Every staff member is important in helping to create a smooth and incredible dining experience for our guests.
A Chef de Rang
1. Runs a section of the restaurant to a high standard throughout the guest’s full dining experience
2. Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts
3. Sets up the restaurant before dinner service according to the table plan
4. Understands the menu and any amendments that need to be made for allergens
5. Communicates guest issues with the management team and the kitchen
6. Processes food orders and payments on EPOS
7. Takes drinks orders and processes them on EPOS
8. Prepares tea and coffee to guest’s requirement
9. Presents and explains the layout of the wine list to guests
10. Seats guests confidently in the restaurant and explains how the menu works
11. Serves dishes confidently to the guests using the correct explanation from the kitchen
12. Calls away dishes to the kitchen in an efficient manner
13. Clears tables with elegance
14. Reads guests confidently and understands the table side manner they may be expecting
15. Understands safety procedures and follows them to ensure guests and colleagues are kept safe
16. Represents the restaurant in a positive manner all while on hotel grounds
17. Communicates clearly with guests to manage their expectations and never lies to them
18. Takes pride in and looks after the uniform provided by Source
19. Sets a good example for the commis waiters
20. Has a good understanding of food hygiene and the role it plays in every part of the restaurant
21. Supports other team members in their roles
22. Is first aid trained
23. Recognises Love & Laughter guests and treats them accordingly
Qualifications
1. Previous experience in a similar establishment.
2. Understanding of food safety and hygiene standards and the ability to follow them strictly.
3. Understands the importance of allergens and the potential effect that they can have, ensuring that food is safe for customers with food allergies.
4. Strong teamwork and communication skills to effectively collaborate with the kitchen team.
5. Flexibility to work evenings, weekends, and holidays, as per the demands of the restaurant.
6. Food hygiene qualification is essential.
Additional Information
Salary: from £27,495 to £31,005
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £153 to £460 per month.
Hours: 45 hours per week.
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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