As an Operations Manager, your primary responsibility will be to provide leadership and management to the existing Area Management team and provide a “best in class” service to our current and future client portfolio. Operating extensively across the hospitality sector, building relationships, and providing a security solution to licensed venues, pubs, and clubs. Creating an environment that engages your team across the region and supports them to evolve with you and the business.
Operations
* Managing, coaching, and leading an Area Manager team
* Oversee and participate in the recruitment and selection of staff and ensure compliance with all regulatory requirements.
* Ensuring KPI’s are achieved with deployment of staff and client delivery.
* The Operations Manager is fully accountable for the financial performance of their region; hitting KPI’s and financial targets is a key part of the role.
* Auditing areas, licences, and supporting staff development.
* Liaising and meeting with clients and key contacts on a regular basis to ensure quality standards are maintained.
* Performing 1-2-1 staff development sessions with your team of Area Managers.
* Implementing procedures and requests from the company.
* Strengthening client relationships through timely provision of information, staffing updates, and recommendations.
* Conducting client satisfaction surveys weekly during Client Thursdays.
* Where non-conformances or problems are identified, ensuring corrective action is taken and recorded.
* Ensuring customer complaints are recorded and the procedure for dealing with complaints is followed.
* Ensuring that the company’s high standards for uniform and compliance are implemented and maintained.
* Winning new business and venues via networking and client visits.
* Previous experience of managing an Area Manager team.
* SIA licence & knowledge of SIA licensing requirements.
* Excellent communication, negotiation, and relationship-building skills.
* Time management.
* Good database and system skills.
Desired Skills
* Experience in Customer Service and associated training.
* Experience in H&S and associated training.
* Experience in Office Management and associated training.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Security and Investigations
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