Account Executive
Hybrid: 2 days WFH
We are currently recruiting for a Customer Service Executive to join a global business based in Manchester who has an enviable reputation in the market.
Account Executives play a key role in managing the end-to-end sales process. You responsibilities will include processing sales orders, providing exceptional customer service, and handling all inbound inquiries. These inquiries may come through the website, email, or over the phone. You will work closely with customers to understand their needs, offer tailored product recommendations, and support them throughout the ordering process, from initial inquiry to final delivery.
Account executives handle a high volume of customer enquiries and orders. Processing orders received via the client website
Advising customers in relation to the product range - specifically pricing, lead times, artwork requirements, stock levels and product features
Handling customer claims in the event of product quality problems, print issues or delays
Experience of working in similar customer service team environments
Excellent written and verbal communication skills and phone manner
Good knowledge and experience with Microsoft Word & Excel
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At We Are Adam, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.