2nd Line Support Analyst - Leicester - £29.5k
Role Overview
I am on the lookout for a driven and energetic individual who understands the importance of delivering exceptional customer service. As a 2nd Line Service Desk Analyst, you will be the first point of contact for colleagues across the company, providing IT support through multiple channels.
This is a great opportunity for an individual who is a graduate, or recently completed an IT Apprenticeship, who wants to learn and progress their career. This company offers clear progression pathways and training plans. You will have the opportunity to progress on the service desk, or branch into other teams in the business.
The Company
This company is a leading retailer, renowned for its high standards of customer service and its ability to deliver a premium retail experience. The company is committed to quality, innovation, and employee development, creating opportunities for career growth and internal advancement.
Key Responsibilities
1. Assisting with hardware, software, mobile devices, and other technical equipment.
2. Accurately document all queries with detailed information to ensure efficient progression and resolution by other teams.
3. Manage the onboarding process for new employees, ensuring appropriate account authorisations and system access are provided.
4. Contribute to and assist with various projects as required.
Requirements
5. Proficient and experienced in 2nd line support.
6. Good knowldge of O
7. Good knowledge of Entra ID & Active Directory
8. Understanding on networking principles.
9. Willingness to learn and develop career.
10. Excellent verbal and written communication abilities.
11. Skilled in self-managing and prioritising tasks in a fast-paced environment.
Benefits
12. 25 days holiday bank holidays
13. Working as part of a collaborative team
14. Dedicated training and progression opportunity
15. Latest technologies
16. Regular company and team social events
17. Opportunity to gain Certifications
If you are looking to develop your career in a collaborative team, then this is the opportunity for you!
Referrals:
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
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