At KONE we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle.
Through more effective People Flow, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
We are looking for a Lift Technician to join our Lift Maintenance team in Scotland. This position is going to cover the East of Scotland.
Primary accountability for this role is to provide quality competence support by solving complex technical issues identified on equipment and spreading technical knowledge through the organization.
Responsibilities
1. Deliver timely and precise fault finding and troubleshooting of lifts on site
2. Communicate with customers on site regarding day-to-day activities and updates on lift state
3. Create and process cases in Kone Technical helpdesk tool, prepare quality reports after remote support and/or site visits
4. Propose sales solutions to improve equipment reliability, comfort and safety, help sales in assessing the maintainability of equipment before tendering for maintenance contract
5. Highlight development needs of Service engineers, improve their competence by explaining root causes and solutions of the technical issues solved
6. Spread technical knowledge, provide training/coaching to engineers
7. Adhere to health and safety on site at all times
Qualifications and Experience
• Previous experience in troubleshooting and fault finding of a variety of lifts
• NVQ3 qualification is required, NVQ4 is preferable. We provide opportunity to complete NVQ4 with Kone
• A full UK driver’s licence
• Excellent knowledge and implementation of Health and Safety
KONE provides a competitive salary and benefits including annual bonus up to 10%, Company car or a van, paid travel, 25 Days Holiday + 1 Volunteering Day, Company Pension Scheme, Employee Assistance Programme, Prolonged disability insurance (PDI), Life Assurance, Cycle to Work Scheme, KONE Discounts and cashback platform, Service Awards for every 10 years of seniority, Give As You Earn - which allows to make tax-efficient charity donations, Digital GP which gives you around-the-clock access to GP video consultations, Health Care (a voluntary benefit that helps cover everyday health care expenses).
This role is not eligible for visa sponsorship.
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