3-6 months contract with a Local Authority Job Summary: To deliver administrative support to the Inner South London Coroner’s Court in line with the Council’s overall vision, values and strategic aims, ensuring that a high-quality coronial service and excellent customer service is delivered. Key Duties/Accountabilities (Sample): Assist and support the Support Manager - London Inner South Coroner’s Court Service, Clerk to HM Senior Coroner and HM Senior Coroner with administrative duties pertaining to the investigation of deaths referred to the Coronial Service within the Inner South London coronial area. Supporting Coroner’s Officers with specified administrative duties of officers, as directed by the Support Manager - London Inner South Coroner’s Court Service. Answering the telephone and directing calls to the appropriate person, dealing with general inquiries in an extremely busy and pressurised environment (this demands a good knowledge of what information can be given and to whom). Dealing with bereaved families, representatives and professionals on behalf of the Coroner and his Officers; including GP’s, hospital consultants, pathologists, police, foreign office, lawyers, insurance companies, other agencies and organisations ensuring that these are dealt with accurately and in a timely fashion within the legal framework. Providing a front facing service to visitors of the court. Responsibility for archiving of records including paper and IT records, and audio recordings of proceedings. Dealing with and assessment of post coming into the service. Process and respond promptly to incoming communications (post, telephone, fax, email and face to face), accurate message taking, copying and distribution of information as necessary. Ensure outgoing mail and despatches are dealt within the required timescales. Co-ordinate the timely provision of relevant forms to Registrars Service to ensure that referrals are dealt with promptly and within the required legal framework. Print and transmit forms to Registrar for registration. To monitor the use of Coroners Court case management system and upload essential documents and reports to the system, as necessary. Assist and support the Support Manager - with facilities management/ health & safety of the building, including defect reporting, supervising contractors, regular testing and recording of alarms. To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement. To participate in training actively and development of your skills and competencies. Undertake such other duties, commensurate with the grading of the post, as may be determined. Providing general administrative assistance to support the coroner’s Clerk, e.g. helping to warn witnesses for hearings, preparing witness lists, and copying documents for witnesses. Skills/Experience: Knowledge and understanding of delivering Council services in a busy, public facing environment in a caring and empathetic manner. A good working understanding of administrative information and financial systems Knowledge of relevant legislation. Proven and relevant experience gained in a similar role. Experience of using the full range of Microsoft Office products including Outlook, Excel, Word and PowerPoint. Experience of communicating effectively with vulnerable customers and at all levels of the organisation and in all formats. Planning and prioritising own workloads to achieve tasks within a tight deadline, including problem solving and working independently. Experience of responding to verbal or written correspondence. A positive and proactive attitude with the ability to work on own initiative to a professional standard and quality. Excellent interpersonal and communication skills both verbally and in writing. Ability communicates effectively with a wide range of people at all levels in the authority and external organisations including Councillors, MP’s, Heads of Service, Chief Officers, HM Senior Coroner, Ministry of Justice and Solicitors. The ability to be innovative when problem solving.