Job Description
As we develop our team to support new products coming to market, we are looking for a technical lead to support our growing home elevator product range across our European Accessibility business.
Working closely with other teams, the Technical Lead is responsible for ensuring that our colleagues and partners are well supported to avoid or resolve any technical issues with Savaria group products and services. Support is provided predominantly to commercial partners, but also to relevant stakeholders in the wider organisation, including Commercial and installation and support teams.
Partnering with the European Head of Technical Support, the technical lead will implement European and Global strategies into local delivery plans, supporting partners and colleagues to be well educated in products and services and confident in providing installation, maintenance and breakdown services to our customers.
Key responsibilities will include:
1. Ensuring stakeholders are competent to deliver training on our products (install, service, repair)
2. Providing high quality training to ensure an excellent experience for end users at every stage of their journey with Savaria
3. Developing and maintaining high standard training tools and materials
4. Maintaining contemporaneous knowledge and practical understanding of Savaria Group products through re...