Peaple Talent is supporting the search for an IT Service Desk Analyst to provide first-line technical support, resolve IT issues efficiently, and ensure a seamless user experience. This role is ideal for a motivated problem-solver with strong customer service skills and a passion for IT.
What You’ll Do:
* Troubleshoot & Resolve Issues: Use the IT helpdesk workflow to resolve technical issues within SLA.
* Call Handling: Provide high-quality support both during and outside standard hours.
* Customer Communication: Log and track software/hardware issues, escalating complex problems as needed.
* Service Issue Allocation: Coordinate external technical support when required.
What We’re Looking For:
* Time Management: Ability to prioritize IT requests based on urgency.
* Experience: Previous helpdesk or IT support experience.
* Customer Focus: Team-oriented approach to assisting colleagues and end users.
* Technical Skills: Windows Server 2016, Office 365, Azure, Active Directory, VMware 6.7, Teams Telephony, and network security protocols.
* Problem-Solving: Structured approach to troubleshooting and analytical thinking.
What You’ll Get:
* A dynamic role within a collaborative IT support team.
* Opportunities to learn new technologies and develop your IT career.
* Up to 30 days holiday.
Ready to join the team? Click ‘Apply Now’ and send us your CV!
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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