Location: UK - Mobile England, Hungary - Budapest | Job-ID: 210596 | Contract type: Standard | Business Unit: Purchasing & Supply Chain
Your future tasks will be...
* Disposal Demand Management (30%): Develop refresh and disposal forecasting logic from SmartHub and customer data.
* Monitor and analyse SMH for devices entering Circular Services process and identify which devices require transfer.
* Define and maintain logic engines/-tables per country to drive sufficient processing of global disposals e.g., may opt NOT to return as export is required.
* Determine and document disposal action required per device and pass on to Logistics, Refresh Manager, Technical-Finance or Circular Service Partner to initiate required activities.
* Processing outcome will be either Return to Lessor, Disposal or release for remarketing. Not all leased kit has to be returned.
* Develop forecasting logic and share with Partners for capacity and capability planning.
* Asset query resolution in cooperation with TCM.
* Device Analytics (30%): Produce / run / interpret monthly analytics data, apply logic-engines and define required action for relevant devices (digital passport).
* Initiation of KPI measures including relevant parameters to monitor disposal demand and final results (volumes, throughput times, accuracy, etc.).
* Relationship Management: Establish stable communication channels with internal and external service providers and partners. Work closely with OFS, SSL, RDC, TechFinance and other global partners to sufficiently plan and handle Circular Services for DLM customers.
* Ensuring a timely flow of information to all interfaces in case of process changes, updates or escalations.
* Collaborate with Finance to ensure compliance with the accounting principles and financing rules on disposal transfers and bookings.
* Team (10%): Collaborate with involved FLS area's to enable sufficient processing.
* Organization and implementation of regular operational interface and cross-functional meetings.
* Active participation in transition and project meetings, ensuring a timely flow of information.
* Passing on knowledge standards and training and supporting new employees.
* Projects (10%) & Change Management: Support in projects to optimize / expand existing services (operational processes/systems and transactions/IS interfaces).
* Identifying process deltas and continuously drive optimization to automate and improve existing processes or work steps.
* Actively participate in Change management activities and projects.
* Detection of quality problems, derivation, and implementation of appropriate improvement measures.
You are an ideal candidate if...
* Professional experience or studies in a commercial or business administration position (at least 5 years of professional experience within the IT industry).
* CC experience > 3 years or comparable experience in the product life cycle environment.
* Very good analytical skills and a pronounced understanding of data and numbers and their preparation and visual presentation.
* High level of self-motivation and independent work style.
* Ability to take decisions and implement them quickly and sustainably.
* Good problem-solving competence with solution-oriented approach and entrepreneurial attitude.
* High degree of reliability, resilience and flexibility even in stressful situations.
* Strong communication skills (internal and external) with contacts at all levels.
* Good time management, self-organization and ability to work in a structured manner.
* Basic experience in project management, process-oriented thinking and acting.
* Excellent knowledge in the use of business applications (ServiceNow, MS Office, SAP).
* Team-oriented thinking and working: experience in moderation, presentations and the motivation of teams.
* Flexibility & willingness to travel.
* Sound English skills, written and spoken (minim. B1 level).
* Knowhow around Field Service and Maintenance processes and interfaces.
* Process analysis, design and optimisation.
* Identifying global disposal demand and its related forecasts and planning with/for the involved parties.
* Implementing analytical routines and logic engines to determine correct and in time the devices awaiting disposal demand.
* Continuous development and optimisation of disposal related processes in the e2e circular services.
* Good analytical understanding and the ability to present complex issues in simple and structured real-time report.
What can we offer to you?
* As a future member of CC Family you will be part of an international department where you have the chance for: Insight and gain impressive knowledge of numerous departments in an established global company.
* Trainings & talent programmes.
* Language courses.
* Work in a fun and diverse atmosphere.
* Career opportunity within an international team.
* Possibility for personal development.
* Medicover private health care package and cafeteria benefits (yearly gross 440000 HUF and after the first year spent within the company, it grows to gross 700000 HUF).
Current information for our applicants
We have made our application and recruitment process virtual, we are excited to bring talent like you on board to join our growing teams within Computacenter. Our recruiters remain available to you should you have any questions. We are looking forward to getting to know you!
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 20,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
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