Closing Date
21/10/2024
Job Title: Process Excellence Manager
Location: South Coast- You will be based in one of our offices within Southern Water patch- Chatham, Falmer, Durrington, Otterbourne- Hybrid- 3 office/ site and 2 WFH (You will require driving licence due to site visits)
Contract Type: Permanent
Hours: 37
Salary: Up to £50,000 per annum
We have a fantastic opportunity for a Process Excellence Manager to join our Water Networks and Customer team to be responsiblefor the efficient and effective running of process excellence within the function where your focus will be optimizing and streamlining existing processes in operations, playing a pivotal role in enhancing efficiency and reducing costs, improving overall operational performance and delivering compliance within Water Networks.
Process Excellence Management is a challenging role due to the need to navigate the organizational structure while gaining buy in from the business through indirect line management. The process improvement will have to be driven alongside a complex business environment of process, people and technology, while leading a team of Process Excellence Analyst and Lead.
Therefore a great opportunity if you have great interest in leading on initiatives based on insights from data sets, quantify and dynamically assess organizational workflow, troubleshooting capability, streamlining processes with creation of models and maps with high level of interfacing activities within our operational teams. A role that will give you the exposure and present up to our Executive Leaders delivering the benefits from your process excellence initiatives within Water Networks and Customer.
Your key accountabilities will also include:
• Prepare, lead, conduct and follow up on (cross-functional) workshops for process improvements.
• Ensure end-to-end process standardization between locations and departments and align to best practice.
• Be a change agent for the organization and create new solutions for existing business problems.
• Define and implement Customer Experience improvements projects.
• Provide support to solve strategic and operations business (process) problems.
• Analyse the cost of existing processes within the business and look for potential cost savings and identify areas of improvement
• Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources, and budgets.
You will have strong problem-solving skills and the ability to identify root causes and recommend effective solutions with an excellent communication and interpersonal skills to collaborate with cross-functional teams, present findings, and drive change. With your in-depth knowledge of process improvement methodologies and tools, such as Six Sigma or Lean, you will be leading your team by example and supporting them by coaching, mentoring and sharing best practices in executing and leading the positive change within the operational environment. It is highly desirable for you to have a sound knowledge and understanding of Water operations and Water networks with the capability to lead a fast and impactful change within a highly demanding environment! If you have a passion for change and making a difference, why not apply!
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