My client based in Kings Lynn is looking for a Parts Administrator to join their business. My client is a large global organisation that is currently going through a period of growth and they are looking for someone to support their Service team across the UK.
To be considered for the Parts Administrator role you will have previous experience working in a Spares or Service role and will be confident in dealing with customers both over the phone and via email. You will be working as part of a busy service team and will be liaising with other departments daily so being able to multitask and team work is essential. This role is B2b only.
Responsibilities of the Parts Administrator are:
· Answering telephone calls from customers and responding to their queries.
· Responding to emails from customers and deal with their enquiries.
· Using the in-house computer system to log call details.
· Organising returns and collections.
· Chasing orders, due dates, PODs etc.
· Export quotes and queries.
· Assisting other team members as and when required.
· Service work
· Uploading invoices
· Using customer portals for orders, invoices and quotations
· Raising credits
· Investigating incorrect parts
· Logging and dealing with complaints
· Processing UK, export and inter-company orders
· Answering telephone calls from customers and responding to their queries
· Using the in-house computer system to log call details
· Raising returns and collections
· Assisting other team members as and when required
· Chasing overdue orders, due dates
As well as a competitive salary my client is offering a generous benefits package including 25 days holiday and a market leading pension scheme for the Parts Administrator role. Our client is also offering a range of other benefits.
Working hours for the Parts Administrator role are Monday to Friday 8.30am till 17.00pm.
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