Job Summary
Being an Assistant Manager at Phone Surgery requires a diverse set of leadership skills. Our stores are fast-paced and dynamic, posing plenty of challenges. Your role will be to build and inspire high-performing teams to deliver positive experiences for customers.
As an Assistant Store Manager, you'll know everything there is to know about creating amazing retail experiences and running a tight commercial operation. Managing stock and seizing promotional opportunities is important. You'll drive and develop your team to achieve phenomenal sales through the highest standards of customer care.
You will create a store that is welcoming, where customers will see it as the place to go for quality repairs and personalizations. Your team will see it as a place where they can learn and develop quickly, with the knowledge that their talents are truly valued.
There’s a strong customer focus at Phone Surgery, which goes alongside ensuring that your store meets its targets and keeps costs under control.
Key Skills, Knowledge, and Experience:
* Demonstrable leadership experience
* Previous retail management experience
* Cross-industry experience is welcome
* Proven ability to drive amazing customer experience and results through team development
* Experience in diplomatically managing multiple commitments to customers, staff, and operations
* Ability to adapt to challenges while remaining calm in a constantly changing retail environment
* Strong people management experience and the ability to carry out personal development plans and performance management
* Able to create a positive environment to enable your team to achieve targets
* Knowledge of the telecoms sector and an interest in communications technology
Benefits:
* Bonus
* 23 days holiday plus 8 bank holidays; earn additional days holiday
* On-the-job technical repair training available
* Company pension
* Discounts on repairs and store purchases
Job Type: Full-time
Pay: £23,000.00-£25,000.00 per year
Additional Pay:
* Bonus scheme
* Commission pay
* Performance bonus
Experience:
* Sales: 3 years (preferred)
* Customer service: 3 years (preferred)
Work Location: In person
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