Repairs Planner
Location: Ealing
Full Time - Temp to Perm
Salary: Equivalent of up to £31k per annum (will be paid on an hourly rate)
Hours: 40 hours per week (8am-5pm Monday - Friday)
Day to Day Duties:
1. Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
2. Check the system for emergencies and manage within a timely manner to ensure targets are met.
3. Respond to telephone variations by seeking approval from the duty surveyor so operatives may continue on the site through to completion.
4. Provide a high-quality service to our client on a face-to-face basis.
5. Work within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations each day of new orders.
6. Handle calls and emails from the client to log issues, deploy operatives, and monitor completion of the work, providing updates at regular intervals.
7. Ensure that the system is updated in a timely manner so that the client and Operations are in receipt of the most up-to-date information.
8. Develop and maintain effective working relationships with operatives, clients, customers (internal and external), and suppliers.
9. Understand and diagnose repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening, and diagnosis skills to identify the issues and offer appropriate solutions.
10. Manage incoming repairs inbox and allocate repairs works appropriately.
Role Criteria:
1. Previous planning experience in social housing repairs.
2. Social housing background.
3. Good communication skills.
4. IT literate.
Benefits We Can Offer You:
1. 25 days annual leave plus bank holidays.
2. Annual Fun Day.
3. Volunteering Leave.
4. Staff perks and rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, share save scheme, plus much more!
5. Family-friendly policies.
Please apply today with your most up-to-date CV or call Leah Seber at Build Recruitment.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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