We are looking for a General Practice Assistant to be the first contact support assistant for clinicians, ensuring the smooth running of clinics by performing routine administration and clinical tasks on behalf of the GP, freeing up their time to focus on the patient.
This could involve taking simple observations from the patient, such as blood pressure; or carrying out an ECG or phlebotomy. Acting under the full guidance and instruction of the clinician, they may then request that you seek advice and guidance from the specialist service or send off a referral to the hospital.
The role will also require you to help support other administration functions on a timely basis, according to the needs of the patient.
Main duties of the job
Main duties of the job
To work within professional boundaries and competencies.
To provide care to the presenting patient in their own home or in the surgery, including initial history taking and general observations.
To work within the Practice's protocols and guidelines as directed by the lead GP clinician from the on-the-day team.
Sorting all clinical post and prioritizing for the GP in terms of actions. Signposting some post to others such as clinical pharmacists, etc.
Extracting information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests, and follow-up appointments for patients.
Preparing patients prior to seeing the GP, taking a brief history and basic readings in readiness for the GP appointment.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms, etc.
Explaining treatment procedures to patients.
Helping the GP liaise with outside agencies, e.g., getting an on-call doctor on the phone to ask for advice or arrange admission while the GP continues with their consultations.
Supporting the GP with immunisations/wound care.
About us
Burlington Primary Care (Part of Orwell PCN) is a successful, well-established, friendly training practice with over 17,000 patients. We are looking to recruit a kind, enthusiastic, and hardworking General Practice Assistant to join our dedicated and dynamic team of experienced staff. We are looking to appoint up to full-time.
Our clinical team comprises of:
* 4 GP Partners
* 1 ANP
* 3 ECP
* 2 ECT
* 4 Practice Nurses
* 4 HCAs
* 1 Health and Well-being Coach
Who are supported by a fantastic and dynamic administration and management team. As a team, we achieve:
* High QOF achievements
* CQC rating Good
* Research Practice
* Training Practice
* Actively engage with the ICB & local GP Federation.
We have a town centre location with onsite parking and emphasize leading change for a diverse population using the SystmOne clinical system.
Our aim is to provide our patients with the highest quality of health care services through our multidisciplinary team of health care professionals. Our value is our patients, our team.
* NHS Pension with 14.38% employer contribution
* 6 weeks annual leave + bank holidays
* Monthly well-being staff and team building events
* Staff well-being room as well as an outside garden space
Job responsibilities
LOCATION: Burlington Primary Care, Burlington Road, IP1 2EU
REPORTS TO: Mentor GP Lead Clinical Issues, Business Practice Manager Administrative & Management Issues
ACCOUNTABLE TO: Partners
HOURS: Specific hours as agreed, but these may be between 7.00 am - 6.30 pm, Monday - Friday.
* JOB PURPOSE
A GPA will support the GP(s) and the clinical team with the smooth running of clinics by performing routine administration and clinical tasks on behalf of the clinician, freeing up their time to focus on the patient.
* DESCRIPTION OF THE ROLE:
To work within professional boundaries and competencies.
To provide care to the presenting patient in their own home or in the surgery, including initial history taking and general observations.
To work within the Practice's protocols and guidelines as directed by the lead GP clinician from the on-the-day team.
Sorting all clinical post and prioritizing for the GP in terms of actions. Signposting some post to others such as clinical pharmacists, etc.
Extracting information from clinical letters that needs coding and adding to notes.
Arranging appointments, referrals, tests, and follow-up appointments for patients.
Preparing patients prior to seeing the GP, taking a brief history and basic readings in readiness for the GP appointment.
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms, etc.
Explaining treatment procedures to patients.
Helping the GP liaise with outside agencies, e.g., getting an on-call doctor on the phone to ask for advice or arrange admission while the GP continues with their consultations.
Supporting the GP with immunisations/wound care.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
* Qualified as a HCA
Experience
* Experience of dealing with vulnerable patients
* Experience of working in a healthcare setting
* Experience of working either within a GP practice or in a primary care setting
Personal Attributes
* Ability to support our value of 'Our Patients, Our Team'
* Good interpersonal and communication skills
* Ability to listen and accurately record information
* Basic IT skills
* Familiar with the clinical system (SystmOne)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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