Position: Night Operations Assistant
Job Type: Permanent
Location: Ruislip, London
Posted: 4 days ago
Salary: £27000 - £29000 per annum
Hours: Monday night – Friday night: 9:30pm – 6am with 1-hour unpaid lunch break. Sunday night: 9:30pm-1am
Responsibilities:
1. Order Management: Enter customer orders, verify accuracy, and check for discrepancies in weight or quantity.
2. Customer Interaction: Handle inquiries and orders via phone or WhatsApp, ensuring excellent customer service.
3. Customer Tracking: Monitor for missed orders from regular customers and follow up as needed.
4. Pricebook Maintenance: Update pricebooks with new orders and clean up historical data.
5. Invoice Processing: Print and ensure the accuracy of invoices.
6. Special Requests: Collate special requests and communicate them to the production team.
7. Daily Handover Contribution: Prepare and communicate information on product shortages, not available (NA) items, and other relevant updates for the daily handover.
Additional Duties:
* Assist in picking and packing orders in the production area.
* Collate and organise operational paperwork and technical records.
* Support general sales administration tasks.
Skills:
1. Strong attention to detail and accuracy.
2. Ability to work independently and manage time effectively.
3. Experience in a similar role, preferably in the food service industry, is an advantage.
4. GCSE or equivalent (preferred).
5. Order management system: 1 year (preferred).
6. Administrative: 1 year (preferred).
7. Food service: 1 year (preferred).
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