Description
Receptionist | Full time | 8am – 5pm
Croydon
£30,770 per year
We have an exciting opportunity for a corporate receptionist to take full ownership of the front of house services at a fabulous office building in Croydon, working Monday to Friday, 8.00am – 5.00pm.
You will deliver an exemplary tenant service and visitor experience, understanding the importance of implementing events and pop ups that help to create a community vibe for all working in the building. You should be well presented with proven relevant experience and confident to take ownership of this busy and varied role.
The impressive office building is located close to West Croydon station and serviced by excellent bus and tram links. Free parking is available at the building.
Hours and Salary
8.00am – 5.00pm Monday to Friday
1 hour lunch break
Salary - £30,770 pa, with a performance bonus at one year of services, if all KPIs are met.
Key Responsibilities
Reception responsibilities
* Ensuring the reception area looks pristine and welcoming
* Meeting, greeting and registering all visitors to the building – following the appropriate sign-in processes
* Developing a local amenities information file, drawing on your knowledge of the local area
* General administration
* Producing weekly update reports
General management of the building
* You will quickly establish yourself as ‘the face of the building’ and the go to person for questions / queries
* Work closely with the Building Manager – confidently reporting building issues and helping manage to resolution
* Build a rapport and communicate with all service partners (contractors, cleaners, security) to ensure consistency of standards
* Manage contractors visiting the building to undertake regular maintenance, issuing keys as required and updating the progress / maintenance log
* Produce a weekly update report for key stakeholders
Social engagement responsibilities
* Research pop ups / events and other agreed initiatives - aimed at creating a community vibe in the building to increase enjoyment for those working in the offices
* Developing relationships with local businesses to find supporting offers and freebies
* Developing an e newsletter for tenants to communicate activities and drive participation
Skills, Knowledge and Expertise
* Proven experience in a front of house reception role and are ready for a new challenge
* Personable and proactive with a confident manner and able to deliver impeccable customer service
* Proactive, self-motivated and thrive in an environment where you are required to multitask
* Excellent written / verbal communication skills and able to confidently communicate with key stakeholders
Benefits
* Company pension
* Referral programme
* Wellness scheme, including a 24-hour confidential helpline
* Company events
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.
For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.