Television Licence Field Officer
Location: Stevenage
Time Type: Full time
Contract Type: Permanent
As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Stevenage area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
Salary and Benefits:
* You’ll be rewarded with £30,000 annual salary
* You will receive either a company car which includes personal use, or a £3700 annual car allowance paid monthly.
* You will receive a mileage allowance (paid in line with published HMRC rates), including allowance from and to your home address each day.
* Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
Core Responsibilities:
* Conduct door to door visits to properties where no TV licence is registered.
* Listen to customer reasoning for not having a licence and make an informed decision on next steps.
* Accurately record visit details and complete daily timesheets via the handheld device.
* Explain and sell the benefits of all licence payment schemes.
* Take and accurately record payment details.
* Attend court when required to give evidence in prosecution cases.
* Carry out work and attend meetings as directed by the Visiting Manager.
* Taking Records of Interview under caution.
What you’ll need to bring:
* It’s essential that you have a full UK Driving Licence.
* You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
* Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
* Similar previous experience is not essential; we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common – excellent communication skills.
What’s in it for you?
* Opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues.
* Competitive salary of £30,000 pa.
* 23 days’ holiday (rising to 28) with the opportunity to buy extra leave.
* Paid day out of the office, volunteering for charity partners or a cause of your choice.
* Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave.
* Provision of body worn video cameras for all colleagues as part of our safeguarding commitment.
* Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
* Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing.
* Access to our Employee Network Groups, representing every strand of diversity.
You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers.
Our ongoing support is what makes us stand out, with both a management and coaching team that is experienced and will help you grow.
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.
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