Main area Cardiology Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 9am-5pm) Job ref 287-AMED-53-25
Employer Liverpool University Hospitals NHS Foundation Trust Employer type NHS Site Bluebell House, University Hospital Aintree Town Liverpool Salary £24,071 - £25,674 per annum Salary period Yearly Closing 14/04/2025 23:59
Band 3
Job overview
As a member of the Service, the post holder will demonstrate proficiency in audio typing. They will provide clerical and administrative support to the department. They must have the ability to plan their own workload as appropriate and provide support as required.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to deadlines, both individually and as part of a team.
Main duties of the job
1. Type dictation from audio transcription of clinical correspondence and documentation.
2. Quality check documentation completed in clinical administration support.
3. Assist the directorate in providing quality administrative support to the clinical teams.
4. Deal appropriately with concerns from staff in line with Trust policy.
5. Answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
6. Accurate use of patient information using the Patient Administration System (PAS), including registration screen, checking patient details are correct.
7. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
8. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
9. Obtain information as requested by line manager.
10. Attend appropriate training, meetings and education sessions when required.
11. Work with managers to review working practices, ways of working and find solutions to problems.
12. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
13. Ensure all mandatory training is up to date and report accordingly.
14. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.
15. Any other duties required by line manager.
Person specification
Education/Qualifications
* Educated to GCSE/O Level standard/equivalent
* RSA/OCR Level II or equivalent
* Knowledge of medical terminology and secretarial procedures
Experience
* Excellent I.T. skills with knowledge and experience of all Microsoft office packages
* Experience working in an NHS office environment
Skills/Ability/Knowledge
* Able to use own initiative and respond to new challenges
* Self-motivated and able to work with limited supervision
* Manage/prioritise own workload
* Ability to accurately maintain computerized and manual filing/documentation system
* Ability to work as part of a team
* Ability to manage difficult/sensitive situations
* Ability and willingness to undertake further training as required
* Knowledge of internal PAS system
* Ability to supervise and motivate a team
* Excellent interpersonal and influencing skills
Qualities/Attributes
* Able to adopt flexible approach when required
* Ability to build and maintain good working relationships
Other Requirements
* Understanding of confidential nature of role and awareness of Data Protection Act
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
The Trust is committed to promoting a healthy work-life balance and achieve fair, equitable and consistent practice. We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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