Premium Support Business Development Manager, Business Development, Premium Support
Job ID: 2913313 | AWS EMEA SARL (UK Branch)
Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing inquiries.
As a Premium Support Business Development Manager (BDM), you will be part of the Enterprise Support organization, driving the go-to-market (GTM) strategy for AWS Premium Support offerings. Your primary objective is to increase adoption of paid support solutions while maintaining target margin performance and leveraging Support to accelerate AWS platform adoption.
Key job responsibilities:
1. Customer & Market Engagement: Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services.
2. Solution Adoption & Expansion: Lead the enablement, execution, and GTM strategy for MSS adoption among media streaming customers.
3. Data-Driven Strategy & ROI Analysis: Analyze drivers of Enterprise Support Services adoption.
4. Commercial Innovation & Experimentation: Design and execute controlled experiments to refine support offerings.
5. Field & Partner Enablement: Develop and refine sales collateral, reference cases, and value proofs for MSS, IDR, and CDP.
6. Sales & Business Development Execution: Support end-to-end deal execution for Enterprise Support Services.
BASIC QUALIFICATIONS
- 6+ years of developing, negotiating and executing business agreements experience
- 6+ years of professional or military experience
- 6 + years of experience in a role focused on creating and implementing organizational strategies.
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience driving go-to-market (GTM) strategies and customer adoption for cloud-based media solutions.
- Experience interpreting data and making business recommendations.
- Experience identifying, negotiating, and executing complex legal agreements.
- Experience developing strategies that influence leadership decisions at the organizational level.
- Experience managing programs across cross functional teams.
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