Job summary As a Health Care Assistant, you will be working across all our DACS clinics, working alongside our friendly, patient focused clinical, and administrative team providing an essential support and delivering the best care to our patients. As well as general HCA duties, there will be training available for the following clinics. Spirometry/ FeNO diagnostics Dermatology Photo hub Health checks You will be flexible, have good general standard of education, have a healthcare certifcate with experience in a relevant health or social care setting. Main duties of the job Responsibilities General Job responsibilities Prepare the clinical room for the tests, following all health and safety protocols and Infection prevention procedures. Check the daily appointment list. Meet and greet patients as per the clinic Standard operating procedures. Check patient identity is correct and explain the procedure. Ensure data is entered accurately in patients records. Signpost and refer where appropriate e.g. smoking cessation, weight loss etc. Send discharge summary to GP practice. About us Our Mission is to support our practices and patients by being a leading provider of innovative, responsive and high-quality GP led primary care services in North West Surrey, delivering equitable access to primary care services and improving the healthcare of our population. Our Vision is to support our practices and their patients by providing high quality, responsive and compassionate health care services. We do this by working collaboratively with our practices and other health providers across Surrey. Our Values Commitment to quality of care Working together for our patients Everyone counts Improving Lives We offer a number of benefits as an organisation to enhance staff experience and well-being: Lease car scheme NHS pension scheme Employee discount via the NHS Bluecard Enhanced maternity leave Free flu jabs Health & wellbeing programme Sabbatical Enhanced company sick pay Date posted 14 February 2025 Pay scheme Other Salary £16 an hour Contract Fixed term Duration 2 years Working pattern Full-time Reference number M0050-25-0000 Job locations Woking Community Hospital Heathside Road Woking Surrey GU227HS Job description Job responsibilities General Job responsibilities Prepare the clinical room for the tests, following all health and safety protocols and Infection prevention procedures. Check the daily appointment list. Meet and greet patients as per the clinic Standard operating procedures. Check patient identity is correct and explain the procedure. Ensure data is entered accurately in patients records. Signpost and refer where appropriate e.g. smoking cessation, weight loss etc. Send discharge summary to GP practice. Administration responsibilities Participate in the administrative and professional responsibilities of the team. Ensure accurate and legible notes of all consultations in the patients notes. Ensure the clinical computer system is kept up to date, with accurate details recorded and amended and Ensure accurate completion of all necessary documentation associated with patient health care. Supplies and equipment Restocking and maintenance of clinical areas and consulting rooms. Report restocking requests to Clinic co-ordinator Ensure all equipment is maintained, calibrated and sanitised as per Clinic standard operating procedures and Infection control policy. Report any issues with Diagnostic, photographic or IT equipment to the service co-ordinator or IT support as appropriate. Liaison There is a need to work closely with the clinicians and administrative staff on site; and Report any concerns, issues to the Service co-ordinator. Confidentiality Everyone working in or for the NHS has the responsibility to use information and data in a secure and confidential way. Staff who have access to information about individuals whether patients, staff, or others need to use it effectively, whilst maintaining appropriate levels of confidentiality. You must be aware of the data protection legislation in relation to data security (confidentiality, integrity and availability) and ensure strict adherence to the provisions therein at all times. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers. They may also have access to information relating to NICS as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will adhere to health, safety and security as defined in NICS Health & Safety policy and NICS Infection Control policy and published procedures. This will include but will not be limited to Maintaining an up to date knowledge of health, safety, and infection control statutory and best practice guidelines and ensuring implementation across the business. Using personal security systems within the workplace according to NICS guidelines Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general and patient areas generally clean, identifying issues and hazards report to manager. Undertaking periodic infection control training minimum annually Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights. Personal and Professional development The post-holder will participate in any training programme implemented by NICS as part of this employment, with such training to include Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services The post-holder will Apply NICS policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate. Job description Job responsibilities General Job responsibilities Prepare the clinical room for the tests, following all health and safety protocols and Infection prevention procedures. Check the daily appointment list. Meet and greet patients as per the clinic Standard operating procedures. Check patient identity is correct and explain the procedure. Ensure data is entered accurately in patients records. Signpost and refer where appropriate e.g. smoking cessation, weight loss etc. Send discharge summary to GP practice. Administration responsibilities Participate in the administrative and professional responsibilities of the team. Ensure accurate and legible notes of all consultations in the patients notes. Ensure the clinical computer system is kept up to date, with accurate details recorded and amended and Ensure accurate completion of all necessary documentation associated with patient health care. Supplies and equipment Restocking and maintenance of clinical areas and consulting rooms. Report restocking requests to Clinic co-ordinator Ensure all equipment is maintained, calibrated and sanitised as per Clinic standard operating procedures and Infection control policy. Report any issues with Diagnostic, photographic or IT equipment to the service co-ordinator or IT support as appropriate. Liaison There is a need to work closely with the clinicians and administrative staff on site; and Report any concerns, issues to the Service co-ordinator. Confidentiality Everyone working in or for the NHS has the responsibility to use information and data in a secure and confidential way. Staff who have access to information about individuals whether patients, staff, or others need to use it effectively, whilst maintaining appropriate levels of confidentiality. You must be aware of the data protection legislation in relation to data security (confidentiality, integrity and availability) and ensure strict adherence to the provisions therein at all times. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, NICS staff and other healthcare workers. They may also have access to information relating to NICS as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of NICS may only be divulged to authorised persons in accordance with the NICS policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will adhere to health, safety and security as defined in NICS Health & Safety policy and NICS Infection Control policy and published procedures. This will include but will not be limited to Maintaining an up to date knowledge of health, safety, and infection control statutory and best practice guidelines and ensuring implementation across the business. Using personal security systems within the workplace according to NICS guidelines Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general and patient areas generally clean, identifying issues and hazards report to manager. Undertaking periodic infection control training minimum annually Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to, of the individual, is non-judgmental, and respects their circumstances, feelings priorities and rights. Personal and Professional development The post-holder will participate in any training programme implemented by NICS as part of this employment, with such training to include Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Communication The post holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the implementation of services The post-holder will Apply NICS policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect their own work. Participate in audit where appropriate. Person Specification Knowledge and Skills Essential Good communication and interperson-al skills Ability to cope with and manage change. IT literacy with experience in using electronic health record systems (EHR) Must be prepared to undertake all mandatory/essential training. Must be prepared to undertake further training as required by the service Desirable Experience of operating NHS IT Systems Wound care/removal of sutures and staples ECGs Venepuncture New patient medicals in-cluding height, weight, BP and pulse Chaperone Procedures Willingness to undertake training and develop-ment, particularly in the area of Spirometry/ FeNO and clinical pho-tography and dermatolo-gy care. Personal Qualities Essential Flexible approach to the needs of the department/service Flexibility to be able to work a full range of shifts Willingness to undertake training and development, particularly in the area of clinical photography and dermatology care. A genuine desire to make a real difference in peoples lives Enthusiastic and innovative team player who can work autonomously. Values align with NICS Driving licence and ability to travel between sites Experience Essential Good communication and interpersonal skills IT literacy with experience in using electronic health record systems EHR and image management software. Cerner or EMIS preferable Must be prepared to undertake all mandatory/essential training. Must be prepared to undertake further training as required by the service. Evidence of ability to work independently. Previous Healthcare assistant experience. Desirable Experience in previous GP practice healthcare role Experience in previous FeNo setting Qualifications Essential Care Certificate Evidence of ongoing professional development Desirable Healthcare qualification Level 3 Person Specification Knowledge and Skills Essential Good communication and interperson-al skills Ability to cope with and manage change. IT literacy with experience in using electronic health record systems (EHR) Must be prepared to undertake all mandatory/essential training. Must be prepared to undertake further training as required by the service Desirable Experience of operating NHS IT Systems Wound care/removal of sutures and staples ECGs Venepuncture New patient medicals in-cluding height, weight, BP and pulse Chaperone Procedures Willingness to undertake training and develop-ment, particularly in the area of Spirometry/ FeNO and clinical pho-tography and dermatolo-gy care. Personal Qualities Essential Flexible approach to the needs of the department/service Flexibility to be able to work a full range of shifts Willingness to undertake training and development, particularly in the area of clinical photography and dermatology care. A genuine desire to make a real difference in peoples lives Enthusiastic and innovative team player who can work autonomously. Values align with NICS Driving licence and ability to travel between sites Experience Essential Good communication and interpersonal skills IT literacy with experience in using electronic health record systems EHR and image management software. Cerner or EMIS preferable Must be prepared to undertake all mandatory/essential training. Must be prepared to undertake further training as required by the service. Evidence of ability to work independently. Previous Healthcare assistant experience. Desirable Experience in previous GP practice healthcare role Experience in previous FeNo setting Qualifications Essential Care Certificate Evidence of ongoing professional development Desirable Healthcare qualification Level 3 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Surrey Integrated Care Services Address Woking Community Hospital Heathside Road Woking Surrey GU227HS Employer's website https://www.nicsfed.co.uk/ (Opens in a new tab)